ISO 9001 certification is an internationally recognised quality management system that establishes standards and requirements for a company’s quality management system (QMS). It is awarded by the International Organization for Standardization (ISO) and is used by companies around the world to ensure the quality of their products and services, and to improve their overall performance.
In more concrete terms, ISO 9001 certification establishes a framework for companies to put in place processes and procedures aimed at guaranteeing customer satisfaction, meeting legal and regulatory requirements, and continuously improving their operational efficiency.
A guarantee of trust for customers:
Quality and customer satisfaction have become major issues for companies today. ISO 9001 certification stands out as an essential standard.
At Mure & Peyrot, we are committed to meeting our customers’ expectations, which is why we are proud to have been ISO 9001 certified for over 25 years.
By achieving this certification, our company is demonstrating its commitment to quality, performance and customer satisfaction. What’s more, this certification is proof of our ability to anticipate change and take account of the issues at stake.
Compliance with ISO 9001 quality management requirements:
With 120 years’ experience in the cutlery industry, our company has expanded to include the design and injection moulding of plastic parts for knives.
Today, we are the leading French manufacturer of safety knives. Mure & Peyrot works to market cutting solutions that offer maximum safety for our users.
For us, ensuring customer satisfaction goes beyond simply supplying products. That’s why we are committed to delivering products that meet their requirements in terms of functionality, durability, safety in use and compliance with regulatory and legal standards.
Mure & Peyrot’s quality policy :
Analysing the challenges and the context of our company, as well as the expectations of our stakeholders, enables us to define an appropriate quality policy.
Our quality management system has been ISO 9001 certified since 1998, enabling us to continuously improve our products and performance.
The Mure & Peyrot quality policy adopted by management for 2024 is as follows:
- Strengthening our sales and marketing activities
- Continue our CSR approach
- Streamlining our range
- Making our processes more reliable
- Strengthening our position in niche markets
- Highlighting the company’s 120th anniversary
In conclusion, obtaining ISO 9001 certification demonstrates the company’s commitment to excellence, and strengthens its credibility with customers and business partners. This certification can also lead to improved operational efficiency, reduced costs and increased customer satisfaction. ISO 9001 certification is much more than a quality label, it’s a guarantee of confidence for our customers and employees.